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Refund Policy

If you are not happy with your VH Drones product you may return it back to us for a full refund on the product’s price less a restocking fee of $35 on drone purchases (which can be waived at the discretion of VH Drones). This must be done within 30 days from the day we ship the product to you. The product must be in new condition with original packaging, all included accessories, and factory seal intact. We cannot accept crashed or damaged parts. We do not refund shipping costs. VH Drones accepts no responsibility for the improper installation and use of purchased products.

Should your product prove faulty, please contact us at support@vhdrones.com or call us at (800) 544-5887 to arrange to have the product sent back. Products MUST be returned to us for inspection. Liability of the product is restricted to the sale price of the product.

We reserve the right to reject returned items if they are not in a condition to resell them as a new product. Aerial drones are complex systems, failure of one component can result in a crash or damage. Our 30 day money back ensures that the customer will receive the cost of the sale as long as the product has not been used, flown, or opened. This money back return policy does not cover, and VH Drones is not responsible in any way, for damage to other equipment due to a failure of a component. VH Drones is not responsible in any way for the use, misuse, or any injury or damage to personal property from use of any equipment purchased from VH Drones. Returns are voided if any hardware is tampered with or if a customer installs or modifies any part of their product, including modifications to software parameters. VH Drones does not provide any warranties whatsoever and defers to the manufacturer for any complaints/warranties/guarantees as VH Drones does not make, manufacture, or fabricate any of the products found herein. Customer agrees to our policy by purchasing any products from our company.

For DJI products, please see http://www.dji.com/service for return and warranty policy. For Walkera, refer to http://www.walkera.com/en/download/After-Sales-Service-Policy.pdf for warranty information. The customer understands that aerial drones are radio controlled machines, they can crash or lose radio connection. VH Drones is not liable or responsible for any damages caused to or by any quadcopters, multi rotors, or drones that we sell.